These Terms & Conditions (“Terms”) apply to your access to and use of the website, mobile applications, content, products and services (the “Services”) provided by Fetch Me Now (Singapore) Pte Ltd and our affiliates (collectively, “Fetch Me”, “FetchMe.sg”, “we”, “us”, “our”, “Fetch Me Now (Singapore)” and the “Company”). Please read these terms carefully as they constitute a legal and binding agreement between you and Fetch Me Now (Singapore).
By accessing or using the Services, you accept and agree to be bound to these Terms as highlighted below. If you do not agree to these Terms, please do not access or use the Services. These Terms expressly supersede any prior agreements or arrangements with you. Fetch Me Now (Singapore) may immediately terminate these Terms or any Services, or generally cease offering or deny access to the Services or any portion thereof, at any time for any reason. FetchMe.sg is a project by Fetch Me Now (Singapore).
IMPORTANT: PLEASE REVIEW THE ARBITRATION AGREEMENT BELOW CAREFULLY, AS IT REQUIRES YOU TO RESOLVE ANY DISPUTES WITH Fetch Me Now (Singapore) ON AN INDIVIDUAL BASIS THROUGH FINAL AND BINDING ARBITRATION. BY ENTERING THIS AGREEMENT, YOU EXPRESSLY ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTAND ALL OF THE TERMS.
These Terms may be updated or modified by Fetch Me Now (Singapore) at any time without prior notice. You are therefore encouraged to periodically visit this page to review the most current Terms to which you agree to be bound. If you have any questions about these Terms, please contact us at FetchMe.sg.
By agreeing to the Terms, you agree that you are required to resolve any claim that you may have against Fetch Me Now (Singapore) on an individual basis in arbitration, as set forth in this Arbitration Agreement. This will preclude you from bringing any class, collective, or representative action against Fetch Me Now (Singapore), and also preclude you from participating in or recovering relief under any current or future class, collective, consolidated, or representative action brought against the Company by someone else.
You agree that any dispute, claim or controversy arising out of or relating to (a) these Terms or the existence, breach, termination, enforcement, interpretation or validity thereof, or (b) your access to or use of the Services at any time, whether before or after the date you agreed to the Terms, will be settled by binding arbitration between you and Fetch Me Now (Singapore), and not in a court of law.
The Services comprise mobile applications and related services (“FetchMe.sg” or the “App”) to create a platform that connects buyers and fetchers to arrange and schedule transportation, logistics and/or delivery services and/or to carry out certain tasks. All Services also include an option to receive transportation, logistics and/or delivery services for an upfront price, subject to acceptance by the respective fetchers. Unless otherwise agreed by Fetch Me Now (Singapore) in a separate written agreement with you, the Services are made available solely for your personal use.
You acknowledge and agree that the FetchMe.sg app only acts as a platform that connects buyers and fetchers. Fetch Me Now (Singapore) is not a transportation carrier and do not provide transportation services. We are not responsible for the behaviour, negligence, conduct, actions or inactions of any buyers or fetchers. Any contract for the provision of transport or logistics services is between the buyers and fetchers and not Fetch Me Now (Singapore). We shall never be a party to any agreement (to be) entered into between buyers and fetchers. If you have any complaint in relation to a buyer or fetcher then that dispute must be taken up with the aforementioned party directly.
We assume that any person using your mobile device, your username and password is you or a person authorised by you.
Subject to your compliance with these Terms, Fetch Me Now (Singapore) grants you a limited non-exclusive, non-sublicensable, revocable, non-transferable license to download and install the FetchMe.sg on your personal mobile device and to run such copy of the App solely for your own personal use.
Your use of FetchMe.sg grants you no rights in relation to our intellectual property rights (including, without limitation, copyright, trademarks, logos, graphics, photographs, animations, videos and text or rights in and to the App and its applications) or the intellectual property of our retail or advertising partners, other than the non-transferable, personal right to use and receive the Services in accordance with these Terms.
You must not (i) license, sublicense, sell, resell, transfer, assign, distribute or otherwise commercially exploit or make available to any third party the Services or the App in any way; (ii) modify or make derivative works based upon the Services or App; (iii) create Internet “links” to the Services or “frame” or “mirror” any App on any other server or wireless or Internet-based device; (iv) reverse engineer or access the App in order to (1) design or build a competitive product or service, (2) design or build a product using similar ideas, features, functions or graphics of the Services or App, or (3) copy any ideas, features, functions or graphics of the Services or App, or (v) launch an automated program or script, including, but not limited to, web spiders, web crawlers, web robots, web indexers, bots, viruses or worms, or any program which may make multiple server requests per second, or unduly burdens or hinders the operation and/or performance of the Services or App.
In order to use most aspects of the Services, you must register for and maintain an active personal user Services account (“Account”). You must be 18 years of age or older to access or use any of the Services. If you are not 18 years of age, you may only use the Services with the consent of and under the supervision of your parent or legal guardian who shall be responsible for all your activities. Account registration requires you to submit to Fetch Me Now (Singapore) certain personal information, such as your name, address, mobile phone number, email address and age. You agree to maintain accurate, complete, and up-to-date information in your Account. Your failure to maintain accurate, complete, and up-to-date Account information may result in your inability to access or use the Services. You are responsible for all activity that occurs under your Account, and you agree to maintain the security and secrecy of your Account username and password at all times. If you are accessing or using the Services on behalf of another person or entity, you represent that you are authorised to accept these Terms on behalf of the person or entity and that the person or entity agrees to be bound and responsible for any violation of the Terms by you. Unless otherwise permitted by Fetch Me Now (Singapore) in writing, you may only possess one Account.
You agree to comply with all applicable laws when accessing or using the Services, and you may only access or use the Services for lawful purposes (e.g., no transport of unlawful or hazardous materials). Fetchers reserve the right to refuse any articles that are prohibited by law, dangerous or hazardous materials, perishable substances, and radioactive material. You are liable for any loss or damage suffered by any third party as a result of any breach of the terms.
You may not in your access or use of the Services cause nuisance, annoyance, inconvenience to the fetchers. In certain instances, you may be asked to provide proof of identity to access or use the Services, and you agree that you may be denied access to or use of the Services if you refuse to provide proof of identity.
A flat rate will be quoted by the fetchers based on the information and requirements that you provide. You shall give to the fetchers sufficient, accurate and executable instructions. Any extra costs arising from the difference between the provided information and actual situation shall be borne by you.
You shall provide in respect of each order all necessary information, including without limitation:
- delivery rate, time and location;
- special precautions to be taken in respect of your order e.g. “FRAGILE”, “DO NOT BEND” etc.;
- specific locations or instructions pertaining to the successful delivery of your order
In the event that you or your recipient is found to be absent from the address specified by you and no other person is present to accept your order, the fetcher will contact you to request further instructions on how to proceed. In the event you cannot be contacted either, you authorise Fetch Me Now (Singapore) to decide on your behalf as we deem appropriate. You acknowledge that additional charges might arise as a result of delivery failure due to missing recipient (e.g. cancellation fee, additional waiting time). We reserve the right to suspend, restrict or terminate your access to FetchMe.sg and the Services at any time without advance notice or liability if we have reasonable grounds to believe you have breached any of these Terms or in our opinion you misuse the App or the Services. This shall not limit our right to take any other action against you that we consider appropriate to defend our rights or those of any other person.
You may not in your access or use of the Services cause nuisance, annoyance, inconvenience to the buyers. In certain instances, you may be asked to provide proof of identity to access or use the Services, and you agree that you may be denied access to or use of the Services if you refuse to provide proof of identity.
You shall take all reasonable precaution to prevent unauthorised persons from having access to any order and shall also take all reasonable precaution against loss of or damage to the order. You shall make reasonable effort to deliver the order according to the respective delivery deadlines, failing which a late penalty fee will be deducted.
A flat rate will be quoted by the buyers based on each order. You shall collect and provide proof of purchase or receipts for every item listed on the order. Any extra costs arising from the difference between the requested items and actual situation shall be borne by you. Further, all tangible and intangible costs (fuel, time, vehicle depreciation, repair of vehicle parts, etc.) incurred during the delivery process shall be borne by you.We reserve the right to suspend, restrict or terminate your access to FetchMe.sg and the Services at any time without advance notice or liability if we have reasonable grounds to believe you have breached any of these Terms or in our opinion you misuse the App or the Services. This shall not limit our right to take any other action against you that we consider appropriate to defend our rights or those of any other person.
Verified Fetcher Membership
You may register as a Verified Fetcher for increased visibility and priority access to orders at the areas you are in. In becoming a Verified Fetcher, you acknowledge and agree that:
- your visibility and number of available orders may rise and fall in relation to the presence of other Verified Fetchers in the area;
- all fees and/or charges paid by you to us for the Verified Fetcher membership are non-refundable;
- Fetch Me Now (Singapore) does not represent or warrant that any Verified Fetchers will receive increased orders, and better ratings; and
- there will be no refunds in the event that: (i) your Account is suspended or terminated due to a breach of these Terms.
In-app Messaging and Calls
You agree that Fetch Me Now (Singapore), our buyers or fetchers may contact you by telephone or text messages (including by an automatic telephone dialing system) at any of the phone numbers provided by you or on your behalf in connection with a FetchMe.sg account, including for marketing purposes.
Charges and Payment
Downloading and use of the FetchMe.sg App is free. However, you understand that use of the Services may result in charges to you for the services or goods you receive (“Charges”). All Charges and payments are cash on delivery. Charges and payments paid by you are final and non-refundable, unless otherwise determined by Fetch Me Now (Singapore).
You understand and agree that, while you are free to provide additional payment as a gratuity to any fetcher who provides you with services or goods obtained through the Service, you are under no obligation to do so. Gratuities are voluntary.
Referrals and Promotional Codes
Fetch Me Now (Singapore) may from time to time create referral and/or promotional codes that may be redeemed for discounts on future Services. You agree that all Referrals and Promotional Codes: (i) must be used for the intended audience and purpose, and in a lawful manner; (ii) may not be duplicated, sold or transferred in any manner, or made available to the general public (whether posted to a public form or otherwise), unless expressly permitted by Fetch Me Now (Singapore); (iii) may be disabled by Fetch Me Now (Singapore) at any time for any reason without liability to the Company; (iv) may only be used pursuant to the specific terms; (v) are not valid for cash; and (vi) may expire prior to your use. Fetch Me Now (Singapore) reserves the right to amend, suspend, withdraw or terminate, whether in whole or part, any and all such referrals and promotions without prior notice and at our absolute discretion.
User Provided Content
Fetch Me Now (Singapore) may permit you from time to time to submit, upload, publish or otherwise make available to FetchMe.sg through the Services textual, audio, and/or visual content and information, including commentary and feedback related to the Services, initiation of support requests, and submission of entries for competitions and promotions (“User Content”). Any User Content provided by you remains your property. However, by providing User Content to FetchMe.sg, you grant Fetch Me Now (Singapore) a worldwide, perpetual, irrevocable, transferable, royalty-free license, with the right to sublicense, to use, copy, modify, create derivative works of, distribute, publicly display, publicly perform, and otherwise exploit in any manner such User Content in all formats and distribution channels now known or hereafter devised (including in connection with the Services and Fetch Me Now (Singapore)’s business and on third-party sites and services), without further notice to or consent from you, and without the requirement of payment to you or any other person or entity.
You represent and warrant that: (i) you either are the sole and exclusive owner of all User Content or you have all rights, licenses, consents and releases necessary to grant Fetch Me Now (Singapore) the license to the User Content as set forth above; and (ii) neither the User Content, nor your submission, uploading, publishing or otherwise making available of such User Content, nor Fetch Me Now (Singapore)’s use of the User Content as permitted herein will infringe, misappropriate or violate a third party’s intellectual property or proprietary rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation.
You agree to not provide User Content that is defamatory, libelous, hateful, violent, obscene, pornographic, unlawful, or otherwise offensive, as determined by Fetch Me Now (Singapore) in its sole discretion, whether or not such material may be protected by law. Fetch Me Now (Singapore) may, but shall not be obligated to, review, monitor, or remove User Content, at the Company’s sole discretion and at any time and for any reason, without notice to you.
You are responsible for obtaining the data network access necessary to use the Services. Your mobile network’s data and messaging rates and fees may apply if you access or use the Services from your device. You are responsible for acquiring and updating compatible hardware or devices necessary to access and use the Services and App and any updates thereto. Fetch Me Now (Singapore) does not guarantee that the Services, or any portion thereof, will function on any particular hardware or devices. In addition, the Services may be subject to malfunctions and delays inherent in the use of the Internet and electronic communications.
Advertisements and Third-party Websites
Data Use and Privacy
All Services provided are on an “AS IS” basis and are without warranties or any kind, either express or implied. Fetch Me Now (Singapore) disclaims any warranty of title, merchantability, non-infringement or fitness for a particular purpose. In addition, the Company makes no representation, warranty, or guarantee regarding the reliability, timeliness, quality, suitability, or availability of the Services or any services or goods requested through the use of the Services, or that the Services will be uninterrupted or error-free. Accordingly, Fetch Me Now (Singapore) assumes no liability for or relating to the delay, failure, interruption or corruption of any data or other information transmitted in connection with the use of the FetchMe.sg App or its Services.
It shall be your sole responsibility to ensure that valuable, unusual or any other items are covered by appropriate insurance. In case of lost items, we will use reasonable endeavours to liaise with the relevant fetcher to locate such items but in no event shall we be responsible or liable for the loss of, or damage to, any such items.
By your acceptance of these Terms and the continued use of the FetchMe.sg App and Services, you acknowledge that this is at your sole risk and you assume full responsibility for all costs associated with your use of the App and its Services.
Limitation of Liability
As partial consideration for your use of the FetchMe.sg App and its Services, you agree, to the fullest extent permitted by the law, that we shall in no event be held liable to any party for any direct, indirect, special incidental, punitive or other damages arising from any use of the App or Services. You acknowledge that you may request and schedule the transportation of goods or logistics services with fetchers, but you agree that Fetch Me Now (Singapore) has no responsibility or liability to you related to any transportation of goods or logistics services provided to you by the fetchers other than as expressly set forth in these terms.
You agree to indemnify and hold Fetch Me Now (Singapore) and its affiliates and their officers, directors, employees, and agents harmless from any and all claims, demands, losses, liabilities, and expenses (including attorneys’ fees), arising out of or in connection with: (i) your use of the Services or services or goods obtained through your use of the Services; (ii) your breach or violation of any of these Terms; or (iii) Fetch Me Now (Singapore)’s use of your User Content.
Termination of Service
Fetch Me Now (Singapore) reserves the right to terminate or suspend any Account or Services with immediate effect and refuse any and all current or future use of our Services in the event that you violate any of the provisions highlighted in these Terms.
These Terms were last updated on 13 April 2018.