Privacy Policy

At Fetch Me Now (Singapore) Pte Ltd (collectively, “Fetch Me”, “FetchMe.sg”, “we”, “us”, “our”, “Fetch Me Now (Singapore)” and the “Company”), we value your privacy and we are committed to protecting the integrity of your data and information. If you have any questions regarding our Privacy Policy, please contact us at privacy@fetchme.sg. FetchMe.sg is a project by Fetch Me Now (Singapore).

This Privacy Policy explains how Fetch Me Now (Singapore) collects, uses, processes, stores, discloses and protects your information when you use the FetchMe.sg App and Services. The primary purpose of the collection of information is to provide our Services through a safe, effective, efficient and rewarding experience. Unless otherwise stated, this policy does not apply to offline information collection.

This Privacy Policy may be updated or modified by the Company at any time without prior notice. You are therefore encouraged to periodically visit this page to review the most current Privacy Policy to stay informed of any changes. We encourage you to get in touch with us about our information practices and the ways you can help protect your privacy.

Collection of Information

We may collect information on your personal data when you:

  • Create or update your FetchMe.sg account, which may include your name, email address, postal address, phone number, login name and password, birth date, photo and any other information you choose to provide
  • Request Services through the FetchMe.sg app or website
  • Contact FetchMe.sg, including for customer support
  • Contact other buyers or fetchers through our Services
  • Enable features that require FetchMe.sg’s access to your address book or calendar

We commit to:

  • only collecting your data legally
  • only collecting your data when needed
  • only using your data when necessary

Types of Information

Fetch Me Now (Singapore) collects different types of information from you as part of our Services.

Location information

Fetch Me Now (Singapore) may collect your precise or approximate location information as determined through data such as GPS, IP address and Wi-Fi.

If you are a fetcher, Fetch Me Now (Singapore) collects location information when the FetchMe.sg app is running in the foreground (app open and on-screen) or background (app open but not on screen) of your device.

If you are a buyer, Fetch Me Now (Singapore) may collect location information when the FetchMe.sg app is running in the foreground (app open and on-screen).

Transaction Information

Fetch Me Now (Singapore) collects transaction details related to your use of our services, including the type of services you requested or provided, date and time the service was provided, amount charged, distance traveled, and other related transaction details.

Usage and Preference Information

We collect information about how you interact with our services, preferences expressed, and settings chosen. In some cases, we do this through the use of cookies, pixel tags, and similar technologies that create and maintain unique identifiers.

Device Information

We may collect information about the devices you use to access our services, including the hardware models, operating systems and versions, software, file names and versions, preferred languages, unique device identifiers, advertising identifiers, serial numbers, device motion information, and mobile network information.

Log Information

When you interact with our services, we collect server logs, which may include information like device IP address, access dates and times, app features or pages viewed, app crashes and other system activity and type of browser.

In-app Calls and Messages

We enable buyers and fetchers to call or text each other through the FetchMe.sg app. To provide this service, Fetch Me Now (Singapore) receives some information regarding the calls or texts, including the date and time of the call/text, and the content of the text messages. The Company may also use this information and any other collected data for customer support services (including to resolve disputes between users), for safety and security purposes, and for analytics.

Feedback

In order for us to serve you better, Fetch Me Now (Singapore) will receive information on the feedback provided, such as ratings or compliments.

Use of Personal Data

Our sole purpose of collecting this information is to better understand how our users use the FetchMe.sg App and Services. This may include:

  • Providing, maintaining, customising and improving our services;
  • Facilitating transportation, deliveries and other services;
  • Enabling features that allow you to communicate and share information with other users, such as ratings and reviews
  • Maintaining the safety, security and integrity of our Services
  • Sending you technical notices, updates, security alerts and support and administrative messages;
  • Responding to your comments, questions and requests and providing customer service;
  • Communicating with you about products, services, offers, promotions, rewards, and events offered by FetchMe.sg;
  • Monitoring and analysing trends, usage and activities in connection with the FetchMe.sg App and Services;
  • Investigating or addressing claims or disputes relating to your use of FetchMe.sg’s Services; and
  • carrying out any other purpose for which the information was collected.

Transmission of Personal Data to Third Parties

We are committed to taking reasonable steps to protect your data against unauthorised disclosure. We will not sell, distribute or lease your personal information to third parties unless we have your explicit permission or are required by law to do so.

Your personal data is intended for the use of FetchMe.sg and it may be disclosed in the following instances:

  • to other fetchers or buyers only to the extent required to deliver our Services;
  • to our contractors, suppliers and/or professional advisers, which may include accountants, auditors and lawyers;
  • to any financial institutions, charge or credit card issuing companies, credit information or reference bureaus, or collection agencies, necessary to establish and support the payment of any services being requested; and
  • to any Government and regulatory authorities and law enforcement agencies and other organisations, as required or authorised by law.

These external organisations are not authorised by us to use your personal data for anything other than the purpose(s) for which we supplied that data. Some of these external organisations are located overseas and, as a result, personal data collected and held by us may be transferred overseas.

You may request details of your personal information we hold. However, a small fee is payable for the retrieval of this information. If you would like a copy of your personal information we hold, please contact us at privacy@fetchme.sg.

Retention of Personal Information

Once we have obtained your personal information and/or data, it will be maintained securely in our system. Subject to legal requirements, your personal information and/or data will be retained by Fetch Me Now (Singapore) after deactivation of the relevant service until you request us in writing to erase your personal information and/or data from our database. We will retain your information for only as long as there is a business or legal need.

Storage of Personal Information

All personal information collected is stored and processed in Singapore, and we protect it by maintaining electronic and procedural safeguards that are in compliance with applicable laws and regulations. In addition, all data is encrypted and only retrievable by the intended parties. Your information may be processed and stored on the servers of third-party providers hired to provide the hosting, and our agreements with such parties require that they not use, disclose or share the information.

Transparency

Device Permissions

Most mobile platforms (iOS, Android, etc.) have defined certain types of device data that apps cannot access without your consent. And these platforms have different permission systems for obtaining your consent. The iOS platform will alert you the first time the FetchMe.sg app wants permission to access certain types of data and will let you consent (or not consent) to that request. Android devices will notify you of the permissions that the FetchMe.sg app seeks before you first use the app, and your use of the app constitutes your consent.

Ratings Look-Up

After each delivery, buyers and fetchers can rate each other, as well as give feedback on how the delivery process was conducted. This two-way system holds everyone accountable for their behaviour. Accountability helps create a respectful, safe environment for both buyers and fetchers. Buyer and fetcher ratings are available in the Profile tab of the FetchMe.sg app.

Accessing and Correcting Your Information

You can edit your phone number and address associated with your account through the Profile tab in the FetchMe.sg app. You can also look up your orders, earnings (for fetchers only) and delivery history in the app.

Marketing Opt-Outs

You may opt out of receiving emails and other messages from Fetch Me Now (Singapore) by following the instructions in those messages. Please note that if you opt out, we may still send you non-promotional messages, such as information about your account.

Cookies

We may contract third-party service providers to assist us in better understanding our app and site visitors through the use of cookies. Cookies are small files that a site, app or its service provider transfer to your hard drive through your browser that enables the sites or systems to recognise your browser and capture and retain certain information. These cookies are encoded only so we can compile and interpret data about site traffic and interaction so that we can offer better experiences and content on our app and site. You are free to decline the cookies if the browser permits but doing so may interfere with the use of the app or website.

If you have any questions regarding our Privacy Policy, you may contact us at privacy@fetchme.sg.

This Privacy Policy was last updated on 24 October 2017.